Manage incidents like a software pro

It’s time for data practitioners to manage incidents with the precision and collaboration seen in software engineering. Synq gives you the tools and processes to do just that.

From detection to resolution in a single workflow

Hooking your dbt or monitors straight into pager systems is no longer viable. Synq facilitates a workflow – from issue detection, to impact assessment, to resolution, and post-incident analysis. Manage your data issues and incidents end-to-end with ease.


Triage issues. Declare incidents.

Treating every data error as an incident could lead to alarm bells ringing (quite literally) throughout the data team. Synq helps you separate minor issues from system-level incidents and only declare incidents when necessary, thanks to the following insights:

  • Understand scope
    Is it isolated, or do several failures relate to each other?
  • Assess the impact
    Are critical datasets affected?
  • Clarify severity
    Is data unavailable, corrupted, or unreliable?
Detect Strategy

Manage the entire incident from a single page

Synq brings together all the relevant details of an incident onto a single, easy-to-digest page, so you can understand its impact, learn what has failed, and work out how to fix it.

Understand an incident’s impact

Synq automates impact assessment across pipelines, models, and dashboards to help you understand which data products are impacted and who is affected. There’s no need to wade through code and lineage to assess the severity of incidents across your stack.

Streamline your communications

Get clarity about which teams and team members need to know about any of the issues. Take advantage of precompiled ready-to-use updates for announcements to wider teams, or targeted messages to data owners.

Coordinate your team efforts

Assign issues to relevant members of the team and communicate the status of resolution efforts to keep everyone in “synq” rather than stepping on each others’ toes

Reveal the root cause fast

Put failures into wider context with incident lineage. By leveraging Synq automated insights you can correlate changes and failures to auto-discover incident root causes.

360 table monitor

Uptime analytics that finally make sense

By calculating system metrics on the issue level and the incident level – you can make meaningful calculations of system health, uptime, and SLAs based on declared incidents.

360 table monitor

Integrated with the tools used in engineering

Synq covers all data-related aspects of the incident management workflow. But we also integrate with workflow management tools such as Linear and Jira, and with incident management solutions commonly used by engineering teams – like, Opsgenie, and PagerDuty.

A fully integrated data reliability platform

Our integrations make it easy to work with all the platforms and applications you want to use. We’re proud to be a fully integrated platform for data quality.

Explore integrations


How does Synq work?

Synq is the data reliability platform for teams that own business-critical data. Synq delivers precise anomaly detection, a robust ownership model, incident management and issue resolution for teams that power business-critical use cases.

Is Synq a SaaS-based solution or on-prem?

Synq is a cloud tool (run on Google Cloud) that can be accessed directly through your web browser from anywhere.

How long does it take to get up and running on Synq?

Less than 30 minutes! New Synq customers often can’t quite believe this when they hear it. But the way Synq is architected means you can start using the platform and improving your data reliability in the time it takes to make and drink a cup of coffee.

How does Synq pricing work?

We have three pricing tiers to suit businesses at different stages of their data-reliability journey.

Do you provide platform training or support?

Yes. We’re data experts that love collaborating with and helping data teams. Our support team is here to handle urgent issues. And we offer a consultative service to help you get the most out of the Synq platform. We approach each case looking at business problems, not just tool problems. We help our clients to understand what’s really business-critical, how well it’s working, and how to ensure that any critical impact is prioritized.

Can someone give me a demonstration?

Yes, you can request a demo here (with an actual data expert, not a salesperson). Or if you’re in a rush to find out how Synq works, you can check out our YouTube channel.

How do I get started?

Quickly and easily. After you’ve been assigned a Synq workspace, just follow these steps for the optimal setup.

How often do you update the platform?

Synq continuously innovates and ships quickly so our customers can manage their business-critical data more easily and efficiently. From column-core lineage, to prioritized incident management, to automated alerts that link between incidents and critical data products – where we lead, the market follows.

How secure is Synq?

Absolutely. Synq adheres to SOC2 and GDPR regulations. Our design and operations prioritise security, ensuring the safeguarding of individual systems and information through cryptographic controls. We are hosted on Google Cloud (GCP/Europe) and encryption is applied by default to all data in transit and at rest. (for what its worth, we've been successfully onboarded by a major bank, and we all know how strict they are!)

What is Synq’s data-retention policy?

Customer data is retained for as long as the account is in active status. Data enters an “expired” state when the account is voluntarily closed. Expired account data will be retained for 28 calendar days. After this period, the account and related data will be removed. Check out our data policy here.

How do you get started with the Synq developer API?

The Synq API is available for developers to manage certain functionalities using custom workflows. Synq exposes its API as gRPC services. This means that the API is as easy to use as calling functions from your code.